The 365-day trial period commences on the day your devices are delivered to you. To be eligible for a return, the mailing date must be within 365 days of the delivery date. Please note that for international orders, HearYou will not cover shipping and customs costs (if applicable).
The returns policy will not apply if a HearYou device has been modified or damaged, if the serial number has been altered, or if unauthorized repairs have been made. In such cases, you will be billed for the full amount of the device. Any promotions are contingent upon retaining the hearing device(s) within the 365-day trial period. Returned hearing device(s) are not subject to a) any monetary value based on the discounted amount applied to the original purchase or b) all promotional gift(s) must be returned as part of the 365-day trial period to qualify for a valid refund.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.