Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!


Last updated: April 2024

1. General Questions
2. Product Questions
3. Payment Questions
4. Shipping Questions
5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 365 days of the purchase date. To start a return, please visit our Return Policy page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

Do I need a prescription?

No! While our HearYou hearing aids feature advanced technology that is comparable to many hearing aids sold in traditional hearing clinics, it's important to note that all of the hearing aids we sell at HearYou comply with the FDA's medical device regulations for "over-the- counter" hearing aids. This means you can purchase them directly from us without the need for a prescription.

Our over-the-counter hearing aids are designed to provide assistance to individuals with mild to moderate hearing loss, and are held to specific safety and efficacy standards. They come with adjustable settings that allow users to customize their hearing experience according to their specific needs .

How can I make payments in installments?

At the final stage of your checkout process, please select "Affirm" as your preferred payment method. read more

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

2. Product Questions

Would HearYou hearing aids be a good fit for me?

HearYou-branded hearing aids are designed for adults suffering from mild to moderate hearing impairment. You need to be at least 18 years old. HearYou devices are not recommended for those encountering sudden alterations in their hearing, as this might necessitate a medical examination by an ENT specialist.

To determine if HearYou hearing aids could be the optimal solution for your needs, consider taking our swift, non-obligatory hearing quiz.

Are these real hearing aids?

HearYou in the sale of Over-the-Counter (OTC) hearing aids. OTC hearing aids are devices designed to improve hearing for individuals with mild to moderate hearing loss. These devices can be purchased directly without the need for a prescription.

On the other hand, sound amplifiers, also known as Personal Sound Amplification Products (PSAPs), are devices intended to amplify environmental sound for non-hearing-impaired consumers. They are often used for activities such as bird watching or listening to lectures where the source of sound may be far away.

The primary difference between the two is their intended user. OTC hearing aids are designed for people with hearing loss, while sound amplifiers are not intended to correct impaired hearing but rather to amplify sound for those with normal hearing.

What are conditions and guidelines for using OTC Hearing Aids?

Please carefully review the following conditions and guidelines for using HearYou hearing aids:

WARNING: This product is not suitable for individuals under the age of 18. Seek professional medical care from an ear-nose-throat (ENT) specialist if you're under this age. HearYou Select is exclusively designed for users aged 18 and above.

HearYou Select is tailored for adults showing signs of mild to moderate hearing loss. Signs that you may benefit from this device include:

Struggling to hear conversations in noisy environments

Finding it difficult to follow group discussions

Experiencing challenges with understanding phone conversations

Feeling exhausted after listening activities

Often needing to increase the TV or radio volume to levels others find too loud

Some individuals may require the assistance of a hearing healthcare professional. You might need professional help if:

You struggle to understand speech even in quiet surroundings

You have difficulty hearing loud sounds, such as music, power tools, engines, or other high-decibel noises

If your hearing loss affects your perception of loud noises, HearYou Select may not be the best choice for you without professional advice. If HearYou Select doesn't provide adequate assistance, seek help from a hearing healthcare professional.

WARNING: Consult a doctor, preferably an ENT specialist, if you experience any of the following conditions:

Your ear has an atypical shape or was born with a defect

Your ear was injured or deformed due to an accident

You've noticed blood, pus, or fluid discharge from your ear within the past 6 months

You experience discomfort or pain in your ear

You have excessive ear wax, or you suspect there's a foreign object in your ear

You experience severe dizziness or a sensation of spinning or swaying (vertigo)

You've noticed sudden changes in your hearing within the past 6 months

Your hearing fluctuates, worsening then improving again

Your hearing is worse in one ear

You perceive ringing or buzzing in only one ear

Are You hearing aids FDA-approved?

Hearing aids, including those sold by HearYou, are required to meet FDA regulations, and are typically categorized as exempt medical devices. This means they don't need explicit approval from the FDA to be deemed safe and suitable for use. More information on this can be found on the FDA's official website.

HearYou Select hearing aids are duly listed with the FDA, as mandated, and comply with all necessary FDA regulations. They are sold under the classification of "hearing aids", which are devices specifically designed to assist individuals with hearing impairments.

How HearYou price so low?

At HearYou, we offer high-quality hearing aids with advanced technology that is comparable to many hearing aids sold in traditional audiologist offices. However, we are able to offer our hearing aids at a lower cost due to our online direct-to-consumer approach . By eliminating the overhead costs associated with traditional in-person clinics, we're able to pass these savings on to you.

Our hearing aids are typically thousands of dollars less than the national average price of a traditional in-person clinic. We achieve this by leveraging innovative business models, which allow us to focus on word-of-mouth marketing and minimize expensive advertising campaigns.

Rest assured, we stand by the quality of our hearing aids and offer a 365-day risk-free trial period for you to try them out.

Is it possible to wear glasses while using these hearing aids?

Absolutely! Many HearYou customers comfortably wear both hearing aids and glasses simultaneously. While it might take a little time to adjust, a well-fitted HearYou hearing aid will remain securely in place. Our advice is to opt for glasses with thinner arms for the best experience.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our product page or contact our customer service for more information.

Do I pay tax?

Whether or not sales tax is applied to HearYou hearing aids depends on the state of your shipping address. Some states in the US require sales tax to be paid on hearing aids, while others require it only on hearing aid accessories or additional features like warranty or loss & damage coverage. Some states do not require sales tax to be paid on hearing aids at all.

If you decide to return your hearing aids for a refund, any sales tax paid will also be refunded.

Dose insurance cover HearYou hearing aids?

The extent of your insurance coverage for hearing aids will depend on your insurance plan and the coverage it offers. To verify your coverage, we recommend contacting your health insurance provider directly. It's beneficial to inquire about your eligibility, available benefit amount, whether it's primary or secondary insurance, and whether they cover over-the-counter hearing aids like HearYou.

Keep in mind that while some insurance plans may cover part or all of the cost of hearing aids, not all insurance plans include coverage for over-the-counter devices like HearYou. It's essential to confirm your insurance coverage before purchasing hearing aids.

Can I pay with my FSA or HSA?

FSA or HSA cards accepted.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. On average our product is delivered within 2-4 business days.

Do you ship Hearing aids internationally (outside of the U.S.)?

Yes, we do accept international orders. However, please note that shipping times for international orders may be longer than domestic orders, and additional taxes and shipping fees may apply, which will be the responsibility of the international buyer. Additionally, in the event of a return, the cost of shipping the product back to us will also be the responsibility of the international buyer.

If you have any further questions or concerns about our international shipping policies, please do not hesitate to contact us. We are happy to provide assistance and support to all of our customers, regardless of their location.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing [] or click the icon at the bottom right corner to reach online customer service.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm PST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [].

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at [ 4695 MacArthur Ct #1100, Newport Beach, CA 92660 ].